1. What Are Cookies?
Cookies and local storage mechanisms are small files placed on your browser to enable session handling, retain language preferences and guarantee security.
2. Cookie Categories in LugChat
LugChat adheres to strict data minimization in compliance with European GDPR:
Strictly Necessary Technical Cookies
Always ActiveEssential for authentication, platform security and core workspace operation. These cannot be switched off.
Analytics Cookies
Optional (Disabled by Default)Used for aggregated and anonymous metrics to evaluate generation and extraction performance. Only enabled if you give explicit consent.
Marketing Cookies
Optional (Disabled by Default)Intended for notifying users of new features. Disabled by default and requiring explicit prior consent.
| Identifier | Category | Purpose | Duration |
|---|---|---|---|
| lugchat_session / auth | Technical / Essential | Maintains encrypted user authentication session securely. | Session / Persistent |
| lugchat_lang | Preference | Stores UI language choice (EN / ES). | 1 year |
| lugchat_cookie_consent | Preference | Stores user cookie preferences and consent status. | 1 year |
3. Absence of Third-Party Ad Cookies
LugChat explicitly does NOT use behavioral advertising cookies, third-party affiliate networks or cross-site tracking tools (such as Google Analytics or Meta Pixel).
4. Managing Your Preferences
You can adjust your cookie choices at any time via our configuration modal:
You can also manage or clear cookies in your browser settings. Please note that disabling essential technical cookies will prevent access to the dashboard.
For any questions, reach out to us at contact@lugchat.com.